SW
Shani W
1 reviews | Active since Mar 2015
09 Dec 2019, 11:46
CREDITED FOR INCORRECT ACCOUNT AND THEN RE-BILLED FOR IT AGAIN
After battling for months to have someone else's billing taken off our company account, we received a credit for their last invoice and, on the same statement, we have AGAIN been billed for the other company. This is really unacceptable service.
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Vodacom's replyOfficial
09 Dec 2019, 12:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2019, 12:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team