Credit where credit is due - Thank you Sithembele Ngubane

I would like to take this opportunity to thank Sithembele Ngubane on outstanding customer service. I have been trying to do a deal match and upgrade my contract since early June with absolutely no joy and a whole lot of ridiculous excuses I am not going to go into. On Monday 22 July 2019, I phoned to cancel my Vodacom contract, Sithembele was assigned to assist me. When this lovely gentleman asked me why I wanted to cancel, I gave him the rundown of the absolutely awful experience I have had with Vodacom and that I was moving to Telkom. Even though I was frustrated, he remained calmed and asked if I could give him a chance to try and assist me, to which I agreed, the guy deserved a chance and was very willing to try and help. He promised to have an answer for me the following day, at 4pm on Monday he phoned me and processed my upgrade, I am very impressed by this guy, he made a promise and he delivered before the time, I received my new phone on Wednesday!

This guy is an absolute gem and deserves to be recognised for his efforts and incredible client service!

Thank you Sithembele for assisting me and getting everything sorted out so swiftly and without any further delays, people like you are irreplaceable assets and I hope Vodacom acknowledges your efforts!