LS
Lanka S

1 reviews | Active since Mar 2022

11 Feb 2025, 09:39

Credit to Dominic from Vodacom Upgrades!

I know that usually people only post on HelloPeter to launch complaints or leave poor reviews of terrible companies, I get it. And I've has some questionable assistance from Vodacom in the past (policy changes affecting what you're paying for, etc).

BUT I just wanted to immediately give Dominic from Upgrades a huge shoutout, excellent service and assistance. My cell contract ended in December and I was due for an upgrade and my home internet (also from Vodacom) package also ends soon, but I haven't gotten round to going into a Vodacom shop to sort out new packages/organize upgrades yet, since I don't have need for a new phone now immediately.

Dominic assisted me so well and thoroughly explained everything, completely catering to my current needs for my 2 packages and helping me get what I need from them at this stage.

I know how it feels when the focus is only placed on the bad experiences, so I wanted to give credit where credit is due. Dominic is excellent - Vodacom if you're reading this, give that man a raise, he's keeping your clients happy and doing an excellent job overall.

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2025, 12:09
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. RegardsVodacom  Consumer Website Team