Credit Score update

I am very angry. In fact my contract is ending now in March and I no longer wish to renew it because you guys are ***********. I ask for you to cancel my debit order payment, the consultant agreeed and didn’t do it. I pay manually at Vodacom Gateway and you update my credit score as not paid up. Why? Please contact your Bereau immediately to fix this mix up. I am an unhappy customer and I have decided not to continue with you guys maybe MTN will do better