Credit Score Negatively affected due to not processing cancellation request

I cancelled my Vodacom account last year already after a long battle because when I tried in April 2024, they said I should do it in 5 months, then in September I was told it will be cancelled but will take 2 months or I'll be billed. It wasn't cancelled and it took multiple calls during this period to eventually have the cancellation confirmed. i also cancelled the fibre in January, refer to previous Hp complaint because it's impossible to cancel anything with Vodacom. This is really poor after being a customer for over 20 years.

Herewith my complaint, I see that I've been penalized on my Credit profile with a missed payment and for 6-months I've been reported for non-payment even though I have nothing active with Vodacom.

As a CX manager myself, this is unfair customer treatment, your incentive structure or processes probably cause this issue where staff don't want cancellations against their name. I have an A+ credit score but not anymore, thanks to Vodacom.

Fix it or I will approach the FSCA to report Vodacom for poor Market conduct practices, treating customers unfairly because of internal practices.

This what I get after being loyal for over 20-years, check my number.