aH
amelia H
1 reviews | Active since Oct 2020
19 Mar 2021, 12:33
Credit score dropped for payments on a contract that is over? HOW???
After trying to contact your call centre numerous times, with absolutely no help! i checked my credit report this morning and I missed a payment for Vodacom? i no longer have a contract, this ended early last year? how are payments missed on something that i don't have? my score has dropped because I apparently missed 3 payments???? please explain how you guys can even do this?
Its absolutely terrible that i have a bad score because of the rating you are adding to my profile? I received NO communication that I owed any payment yet I have missed payments??? I need this rectified immediately and I want to understand how this happened!
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Replies (3)0
Replies (3)aH
amelia H's updateReviewer Update
19 Mar 2021, 12:48***- ref number for the "cancelled contract" that ended over a year ago!
aH
amelia H's update19 Mar 2021, 12:48
Reviewer Update
***- ref number for the "cancelled contract" that ended over a year ago!
Vodacom's replyOfficial
19 Mar 2021, 14:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Mar 2021, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
aH
amelia H's updateReviewer Update
08 Apr 2021, 22:46Good day,
Please note my credit score has not improved it still displays that i am 'missing' vodacom payments? please advise if this was fixed by your legal dept? its been more than 2 weeks since the last response, and i am still seeing that i have missed payments.
Please note my credit score has not improved it still displays that i am 'missing' vodacom payments? please advise if this was fixed by your legal dept? its been more than 2 weeks since the last response, and i am still seeing that i have missed payments.
aH
amelia H's update08 Apr 2021, 22:46
Reviewer Update
Good day,
Please note my credit score has not improved it still displays that i am 'missing' vodacom payments? please advise if this was fixed by your legal dept? its been more than 2 weeks since the last response, and i am still seeing that i have missed payments.
Please note my credit score has not improved it still displays that i am 'missing' vodacom payments? please advise if this was fixed by your legal dept? its been more than 2 weeks since the last response, and i am still seeing that i have missed payments.