R
Rumbi
1 reviews | Active since Sept 2024
23 Feb 2026, 13:21
Credit Score
I wouldn’t even give it a star. This is the worst telecommunications ever. They don’t value us as customers. In December I paid in the beginning of the month and the end of the month. Today I’m finding out my credit score is down because I missed a Vodacom payment. When I call to find out I’m told my account is up to date and they made a mistake and I must call the credit union to correct the mistake. They don’t value or care about customers. I’m really disappointed their service. I wouldn’t advise anyone to take a contract with Vodacom. NO MATTER WHAT!!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
23 Feb 2026, 14:12 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply23 Feb 2026, 14:12
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Feb 2026, 19:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team
Vodacom's reply23 Feb 2026, 19:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team
