Credit score and increase

Vodacom treat customers like trash .they don’t value clients from consultant to management .my credit score is affected so bad when I check it shows that I have 6 months not paying vodacom and I pay them every month .i spoke to a manager this afternoon who did not even got back to me when my b3 died and I called back asking to speak to him and was told unfortunately they can’t find the person I was talking to .i insisted on speaking to another manager and was told that she’ll call m tommoro she’s look for the person who was calling m and the consultant was very rude .my contract was increased from March 2025 from R549 and now it’s R608 .no one contacted me to inform me about the increase or to send an email .i want answers why did they increase the roster and was not told about this when I took the contract .secondly why did they affect my credit score so bad as if I’m not paying them .thirdly do they treat customers us to bad .i want my contract to be cancelled and I’m not paying anything .im ending a relationship with Vodacom I will go to other service providers that value their clients