Credit Review for new application

30 June I logged a complaint on this site and immediately Theo from Vodacom called me and he was very efficient and helpful except he had to go on leave and left my problem with his team... they imply sent me an email and called me to say i must go back to the store to error my application.... the store said it declined for some reason so they cannot error the application, instead i must request a review of my credit from vodacom which i did and still no one managed to resolve my problem to date, its now almost 2 weeks gone... I managed to port my number to a pre paid number to the Vodacom network on my own!! Now all I need is for my profile to be cleared and credit reviewed again! I am being sent again in circles and missing good deals which I am really interested in purchasing from a store!! this is really frustrating now, I mean Vodacom is the best network but because of *********** staff I must suffer and post complaints on this site, so darn unnecessary!!! what is so difficult I cannot understand! systems are man made and can be manipulated if necessary... and in special circumstances like mine!