HH
Helen H
1 reviews | Active since May 2024
12 Oct 2024, 15:22
Credit review error
After filing a complaint regarding service Vodacom has listed me as is arrears on Experian Credit. I have never missed a payment and this lie has affected my credit score. I would like that reversed and an apology in writing.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Oct 2024, 16:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2024, 16:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Oct 2024, 05:41 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion on 2024/10/14 at 09:43:24 we have escalated the query to the Legal Division and the feedback received is as follows regarding Vodacom account number I***.
We have submitted an instruction to all the relevant credit bureaus to amend the payment profile as never been in default and the expected turnaround time is 5-7 working days.
Regards
Vodacom Consumer Website Team
As per discussion on 2024/10/14 at 09:43:24 we have escalated the query to the Legal Division and the feedback received is as follows regarding Vodacom account number I***.
We have submitted an instruction to all the relevant credit bureaus to amend the payment profile as never been in default and the expected turnaround time is 5-7 working days.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Oct 2024, 05:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion on 2024/10/14 at 09:43:24 we have escalated the query to the Legal Division and the feedback received is as follows regarding Vodacom account number I***.
We have submitted an instruction to all the relevant credit bureaus to amend the payment profile as never been in default and the expected turnaround time is 5-7 working days.
Regards
Vodacom Consumer Website Team
As per discussion on 2024/10/14 at 09:43:24 we have escalated the query to the Legal Division and the feedback received is as follows regarding Vodacom account number I***.
We have submitted an instruction to all the relevant credit bureaus to amend the payment profile as never been in default and the expected turnaround time is 5-7 working days.
Regards
Vodacom Consumer Website Team
Best regards,