KA
Kelly A
1 reviews | Active since Aug 2020
22 Jul 2022, 15:34
Credit refund delay and misinformed
Horrible customer experience. Okay each agent I’ve spoken to over the last 2 weeks has given different information regarding my credit refund which I’m STILL due to receive. It’s been 2 weeks since my requests and yet they’ve failed to send MY money back into my account upon request. Absolutely appalling.
However when it’s come to making payment Vodacom seems to get their money instantly but when customer over pay and request THEIR credit back we told to wait . BS process and complete **** !
Please send my money back assp.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Jul 2022, 11:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jul 2022, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Jul 2022, 14:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please be advised that we have escalated your query to our Back Office Team. Based on the feedback provided the team the refund has already been prepared on the 12-07-2022 and the customer was informed that it takes 7-14 working days for the amount to be paid into bank account.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply26 Jul 2022, 14:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please be advised that we have escalated your query to our Back Office Team. Based on the feedback provided the team the refund has already been prepared on the 12-07-2022 and the customer was informed that it takes 7-14 working days for the amount to be paid into bank account.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,