Credit Refund

3 Months later - I have now phoned Vodacom various times without any resolution to my Refund. They said I subscribed to a automatic Data top-up Service. I tried to cancel the so-called Service, but my App showed that I had no add on Service's, so there is nothing I can cancel. When I phoned Vodacom in the beginning, they also couldn't see the any Services, but worse was that they don't know how to cancel this Service and referred to another division. Eventually, I got a sms stating that the Service has now been cancelled (not true) and that they will refund me "out of goodwill". After seeing no refund, I called again to be told they will escalate it. Needless to say, no refund again and after another call and referral, I got an sms that states that Credit requests are subject to approval. Still, no Credit. Ref: ***. What chaos.