Credit refund

Good day

I refer to previous complaint regarding a refund that is due to ME by Vodacom, just to recap my last follow up compliant:

"""""I refer to my complaint that I lodge on the 27 Jun 2022, 12:03 . I was contacted by Vodacom and they informed that I will be refunded for the three months that the contract was an open contract, I specifically asked the person how long will the refund take, and she informed that they a service request was generated but she could not give me an exact date.

Up till today the 14 July 2022, I did not receive any feedback and their was no refund made to my account. It seems to me they make promises that they do not want to keep.""""

Up till today their is no resolution or feedback form Vodacom's side, their was one telephone call but every time I picked up their was nothing, I also tried calling back the number, but a voice said that this number DO NOT EXCIT.?!?!?!?!?

At this stage I am really at my wits end, According to my calculations they ow me and credit refund of R 5 432, but nothing is happening, I am sick an tired to phone them and keep repeating the same story over an over, I did manage to get a reference number *** from Marven on the 26 July 2022, but that is that.

After this encounter I am strongly looking into my option and cancel ALL my contracts with Vodacom as soon as possible, They can not MAKE PROMISES AND THEN JUST LEAVE ME HANGING WITH NO FEEDBACK OR ANY KIND OF TIME FRAME, THIS REFUND WILL BE DONE. It also have a bad impact on my credit record, seeing that my account is overdue at this stage.

PLEASE VODACOM CAN WE SORT THIS OUT BEFORE END OF AUGUST?!?!??!?!?!! Mrs Sanette Swanepoel