JC
Jenna C
1 reviews | Active since Aug 2024
21 Aug 2024, 10:43
Credit refund
Had an issue with Vodacom with migrating our contracts last year without it being authorised. Have finally resolved this issue, however when I ask for clarity on when we will be refunded I get the same response that the credit authorisation team is looking into it. It has now been several months, how does this take so long!
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Vodacom's replyOfficial
21 Aug 2024, 12:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply21 Aug 2024, 12:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team