Credit refund

I am writing with so much disappointment and I don't comprehend why should I come to this platform for me to be heard and attended to. I am not happy with the Vodacom fibre service, it frustrates me. On the 26th of February 2021, I app**** for a Vodacom Fibre. It was a 24 months contract with free installation and 3 months free. Ofentse the sales person sent my application to Vodacom. Whoever was assigned to capture my information did it incorrectly. I called in after getting a statement and tried to rectify the mistake by vodacom. I was told I took a month to month contract this was incorrect ... This later on had an impact on the Billing to cut the long story short, I was billed for two months plus installation. I have been given a run around. I have contacted Vodacom via Facebook, emails and phones call with no success. I had to ask for manager via a phone call, a lady called Candice Peterson assited me and said money will be refunded to my Vodacom account and then transferred to my capitec account. I was happy to hear that because the amount that was debited is a need, I don't want it as credit to my Vodacom account but I need it in my personal account.

Vodacom should bare in mind that some of us need the amount that you mistakenly taken... I am tired of waiting for 7 to 14 days they keep on telling me about, I want my refund as soon as yesterday... I don't owe Vodacom but Vodacom owes me because of their negligence and lack of customer service that a majority of consultants have I therefore demand a refund!