Credit Record Listing

I was put off at work due to covid-19 last year and I couldn't pay my contract account, I therefor called Vodacom to notify them of the situation and cancel my contract because I could not afford to make the payments but instead I was told i will have to pay 75% or the remaining months on the contract as a cancellation fee which I could not afford and resulted in my account being suspended. Fast forward to this year when i got back at work I went to Vodacom shop to pay the amount in arrears of around R2307.38 yet Vodacom is has not updated the account which still reflects on my credit record negatively in areas! @Vodacom please remove/update my account on the credit bereurs!!!