AjdV
A. j. de Villiers
1 reviews | Active since May 2019
06 Sept 2020, 15:49
Credit record affected
Thank you, I take note of your email dated 27 Aug 2020 stating that the ITC update will be done within 14 days. HOWEVER, IF I LOOK AT MY CLEARSCORE MISSED PAYMENTS IT SHOWS THAT I HAVE MISSED VODACOM MONTHLY PAYMENTS FROM 1 SEPT 2019 UNTILL 1 JULY 2020. VERY INTERESTING THAT I HAVE NEVER MISSED ANY PAYMENTS OTHER THAN WHAT VODACOM IS ACCUSING ME OF!
THIS MISS INFORMATION IS AFFECTING MY CREDIT RECORD NEGATIVELY. I HEREWITH GIVE YOU NOTICE THAT IF THAT CORRECTION ON MY CREDIT RECORD IS NOT CORRECTED WITHIN 14 DAYS, I WILL TAKE THE MATTER UP WITH THE OMBUDSMAN.
IT IS A SHAME THAT SOMEONE LIKE ME WHO HAS BEEN A LOYAL CUSTOMER OF VODACOM FOR MANY YEARS BE TREATED IN SUCH A WAY.
A FORMAL LETTER OF APOLOGY WILL BE APPRECIATED.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
06 Sept 2020, 15:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Sept 2020, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Sept 2020, 10:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate feedback was provided and ITC updated.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply07 Sept 2020, 10:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate feedback was provided and ITC updated.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
AjdV
A. j. de Villiers's updateReviewer Update
07 Sept 2020, 14:28ITC may well have been updated, my next clearscore update is in 17 days. I trust that the incorrect missed payments that is shown on clearscore will also be corrected, see below:
Missed paymentsMissing your payments on your accounts can damage your scoreWhy you're being shown this insightWe can see that you've had multiple missed payments on your accounts over the past year.VODACOM SP1st Sep 2019VODACOM SP1st Oct 2019VODACOM SP1st Nov 2019VODACOM SP1st Dec 2019VODACOM SP1st Jan 2020VODACOM SP1st Feb 2020VODACOM SP1st Mar 2020VODACOM SP1st Apr 2020VODACOM SP1st May 2020VODACOM SP1st Jun 2020VODACOM SP1st Jul 2020
How this affects your scoreEven if the account is settled/paid up now, information relating to missed payments will stay on your report for 3 years. Lenders will see this as a negative factor but they’ll pay less attention the older the record is.
Missed paymentsMissing your payments on your accounts can damage your scoreWhy you're being shown this insightWe can see that you've had multiple missed payments on your accounts over the past year.VODACOM SP1st Sep 2019VODACOM SP1st Oct 2019VODACOM SP1st Nov 2019VODACOM SP1st Dec 2019VODACOM SP1st Jan 2020VODACOM SP1st Feb 2020VODACOM SP1st Mar 2020VODACOM SP1st Apr 2020VODACOM SP1st May 2020VODACOM SP1st Jun 2020VODACOM SP1st Jul 2020
How this affects your scoreEven if the account is settled/paid up now, information relating to missed payments will stay on your report for 3 years. Lenders will see this as a negative factor but they’ll pay less attention the older the record is.
AjdV
A. j. de Villiers's update07 Sept 2020, 14:28
Reviewer Update
ITC may well have been updated, my next clearscore update is in 17 days. I trust that the incorrect missed payments that is shown on clearscore will also be corrected, see below:
Missed paymentsMissing your payments on your accounts can damage your scoreWhy you're being shown this insightWe can see that you've had multiple missed payments on your accounts over the past year.VODACOM SP1st Sep 2019VODACOM SP1st Oct 2019VODACOM SP1st Nov 2019VODACOM SP1st Dec 2019VODACOM SP1st Jan 2020VODACOM SP1st Feb 2020VODACOM SP1st Mar 2020VODACOM SP1st Apr 2020VODACOM SP1st May 2020VODACOM SP1st Jun 2020VODACOM SP1st Jul 2020
How this affects your scoreEven if the account is settled/paid up now, information relating to missed payments will stay on your report for 3 years. Lenders will see this as a negative factor but they’ll pay less attention the older the record is.
Missed paymentsMissing your payments on your accounts can damage your scoreWhy you're being shown this insightWe can see that you've had multiple missed payments on your accounts over the past year.VODACOM SP1st Sep 2019VODACOM SP1st Oct 2019VODACOM SP1st Nov 2019VODACOM SP1st Dec 2019VODACOM SP1st Jan 2020VODACOM SP1st Feb 2020VODACOM SP1st Mar 2020VODACOM SP1st Apr 2020VODACOM SP1st May 2020VODACOM SP1st Jun 2020VODACOM SP1st Jul 2020
How this affects your scoreEven if the account is settled/paid up now, information relating to missed payments will stay on your report for 3 years. Lenders will see this as a negative factor but they’ll pay less attention the older the record is.
AjdV
A. j. de Villiers's updateReviewer Update
07 Sept 2020, 14:33I still need a formal appology in writing
AjdV
A. j. de Villiers's update07 Sept 2020, 14:33
Reviewer Update
I still need a formal appology in writing
AjdV
A. j. de Villiers's updateReviewer Update
07 Sept 2020, 14:43I have been harrased for months and you think this will just be swept under the carpet. My credit record must be cleared totally, showing that I never skipped any payments and a letter of apology from Vodacom to follow
AjdV
A. j. de Villiers's update07 Sept 2020, 14:43
Reviewer Update
I have been harrased for months and you think this will just be swept under the carpet. My credit record must be cleared totally, showing that I never skipped any payments and a letter of apology from Vodacom to follow