Credit record affect by error on Vodacom - In ability to take responsibilty and find resolution

<p>On behalf of my spouse - Stephanie Ballot,</p> <p> </p> <p>Numerous emails and calls to try and get this sorted has resulted in a negative credit score - Complete and utter disregard for customer service, rude and pathetic service from Switchboard, same answer - will take 3 working days, acknowledgement of mistake but because we are dealing with a different person we can never get someone to take responsibility. I am telling everyone i know howw pathetic Vodacom has become - I am forwarding the below information to a lawyer to sue - just so that you can see i am not bluffing</p> <p> </p> <p>Final straw - called back again after 'Raeto, Morena Thabanghas failed to come back to use - i have tried Jaco Van Den Heever on Twitter as to get someones attention, spoke to Dayalan Govender , the manager of the Cancellations/retentions , he said there is nothing he can do but escalate.</p> <p> </p> <p>This is going onto Facebook, and anywhere else i can get noticed, maybe even get Carte Blanch involved if need be.</p> <p> </p> <p>If i lose my house that we are trying to finance due to this, there will be no legal ends i wont go to to get Vodacom to pay!!</p> <p> </p> <p>Easy to take money - hard to srervice</p> <p> </p> <p>FED UP</p> <p>Audrey Berndt </p> <p>T +27 (0)10 ********** </p> <p>C +27 (0)79 ********** </p> <p>F +27 (0)86 ********** </p> <p>W www.blvlaw.co.za</p> <p>P P.O. Box 1862 Witkoppen 2068</p> <p>A Fourways View, Block B, 1210 Sunset Avenue, Fourways, 2055</p> <p> </p> <p> </p> <p>I have read receipts of people reading mails, there must be over 40 calls under her profile</p> <p> </p> <p> </p> <p>Good Morning</p> <p> </p> <p>Please see attached all documents sent through regarding my cancellation request from April – Date.</p> <p> </p> <p>On the 30th of March 2016 I phoned requesting a cancellation of my contract (082 ********** ) and received a premature cancellation letter (attached).</p> <p>On the 02nd of April 2016 I paid the cancellation amount as per the premature cancellation letter received.</p> <p>On the 04th of April 2016 I faxed my signed premature cancellation letter as well as my proof of payment.</p> <p>I then phoned to confirm that my number had been cancelled and the agent told me that the port of my number was successful and that the account was closed.</p> <p>Every month since then I have received statements for a number which I never signed for or agreed to (072 ********** ).</p> <p>We have been trying to cancel this number since May 2016 and eventually were asked to sign a new premature cancellation letter on the 08th of June 2016 attached.</p> <p>On the 11th of July 2016 I received a letter confirming that the number was now cancelled.</p> <p>I am still receiving statements for this account and have attached the latest statement dated 03 September 2016 stating that I have an outstanding amount.</p> <p>The above has resulted in a bad rating against my credit record.</p> <p>I am in the process of a bond application and as a result of the above, I may not get approval.</p> <p>I request that you immediately correct this by doing the required cancellations, clearing the outstanding balance reflecting on this number that I never had access to nor</p> <p>signed for nor agreed to, and providing me with a letter to provide to the bond registrars stating that this was a mistake on Vodacom’s side.</p> <p> </p> <p>I have just spoken to one of your agents in the retentions department stating that you will provide me with the above within the next 3 working days.</p> <p>My reference number for the call is: S3-G8D1E-E1WS0.</p> <p> </p> <p> </p>