Credit promised did not recieve!!!!!!!!!!!!!

Just saying you are sorry to hear that I had a bad experience. The bad experience has now been going on for 2 months. Give me the money I were suppose to be credited for 2 handsets for 2 months, April and May. This was promised on 5 April 2021 by Fatima. I will only be satisfied if I recieved the money into my babk account. Do not go and ***** credit and state that I had an outstanding amount on my account I pay in full every month. The depit order goes off regardless of what the amount is. Vodacom makes sure they deduct evey sent every month. I went back on all my statements and there is never an outstanding amount. Where do you get this information from. And the best is it is very strange that the amount that I were to be reinburst are exactly the amount that were outstanding!!!! I want my money.