credit note not passed

<p>i have logged one too many complaints regarding a credit note that was supposed t0 be passed on my account.</p> <p>on the 01.12.2016 i recieved an sms saying i will be credited for the R150.00, but up till today it has still not been passed.</p> <p>yesterday i had been on a call to the customer care dept where i was transferred to about 11 different people to different depts. that call took 1hour 45minutes.</p> <p>is this the way you guys treat your customers.</p> <p>my phone even died with that call and i asked the agent to call me back on another number.</p> <p>i spoke to smangele who said that Craig from the back office will sort the problem out by the end of the day and i must call back later or tomorrow to see if it was sorted out.</p> <p>i called back this morning, 3 times where the call was cut on me after repeating my problem to everyone.</p> <p>all they can tell me is that they need to open a service request, how many times i have already complained to so many of the agents but nothing is being done about this.</p> <p>the sms read that the credit note will take 7-14 working days.</p> <p>that time is up.</p> <p>it still has not been sorted out.</p> <p>i even resorted to going to one of your stores in durban north and all they could do was call for the agent to tell me they will call me back.</p> <p>im so sick and tired of hearing the same thing and no one ever calls back.</p> <p>this call was logged on the 29th of november, go back and play all the recordings of all the calls I have MADE to you guys.</p> <p>the next debit date is the 28.12.2016 and i expect that this credit note for R150.00 be done by that date as i do not have those extra funds to pay for your MISTAKES.</p> <p> </p> <p>i am totally disappointed at the level of service that i have recieved from you guys and it is highly unlikely that i will be renewing these contracts again.</p> <p>yet i have had my number for the past 16years it gives me great discomfort of the way i am being treated.</p> <p>this was supposed to be sorted out immediately as the mishap happened on your side.</p> <p>i have even sent an email to the complaints dept of vodacom and i havent even recieved an acknowledgement receipt as yet.</p> <p>this is just utter bull**** truely.</p> <p>i have to use my working time to call your depts as they close by the time i finish work.</p> <p>i have to put in extra time now for all these calls i have been making calls to call center as i am using up office hours.</p> <p>PLEASE SORT THIS OUT NOW.</p> <p> </p> <p>NUMBER IN QUESTION: ********** </p> <p>REFERENCE NUMBER:1- ********** 981165</p> <p> </p> <p>IF THIS IS NOT GOING TO BE SORTED OUT YOU WILL BE HEARING FROM MY LAWYER.</p> <p> </p> <p> </p>