Credit note issued, still waiting for refund, and original billing issue still not fixed

<p>After vodacom **********ly, without permission, deducted funds from my bank account without permission, a credit note CNI998243 was passed on my account QC279066-2 for 2228.02 . This funds has not been paid back to me. but vodacom still bills me monthly for a non-existing service.</p> <p> </p> <p>I have not had any contract service from 24 February, yet vodacom still bills me, even though I am on prepaid for over 6 months. (the original contract long ago lapsed, so there wasnt any cellphone subsidies on it)</p> <p> </p> <p>Now because I am being billed on contract, even though I am on pre-paid, the neagtive account balance just is being depleted, and presumably at that stage it will be either passed to legal for collection, or unauthorised debit orders will once again deduct money from my bank account.</p> <p> </p> <p>Any contact we have with vodacom, they just say "ooo, a refund is logged against your account" - but the money isnt yet paid back, and vodacom is still billing.</p> <p> </p> <p>Note to the vodacom representative - dont just reply and say "someone will in due course come back to you" . This issue is now going for over 9 months.</p>