Credit Note

<p>Received multiple calls on friday, people apologising and saying that a credit note has been issued and it will reflect soon on the stores system, I then received a call from the store saying the credit not has been issued and I can come through. When to the store saturday morning and they say a credit note of R8500 has been issued, when I took the contract for the phone the value of the phone was around R13500, I still have to pay for the contract but have to take a cheaper phone. As for the sales consultant has the audacity to tell me that’s an old phone and there are many new phones I can take that is cheaper, if I wanted a cheaper phone I would have taken a cheaper contract. They have now asked me for proof of purchase; I had to make multiple trips because of this..</p> <p>Can I please just get the same phone replaced, there was a reason I took that phone and now I need to reconsider. If the phone is discontinued or no stock is available please advised if the latest Variant of that phone can be swapped..</p> <p>Please can this be addressed urgently, as this is now affecting my Work...</p> <p> </p> <p>This second review regarding this issue,please can we get this resolved asap</p>