CREDIT MY ACCOUNT

Third time I'm writing a review, I was given a turnaround time of 7 days to have my account credited, it's now been a month, as I've been billed for an insurance policy that was supposed to be cancelled 3 months ago. I honestly can't understand how one has to fight to have their bill rectified yet you guys are more than happy to cut our lines and tell us about nonpayment. This is almost R1000 we're talking about. My insurance policy was supposed to be cancelled on October 8th. SORT THIS OUT AND STOP TELLING ME ABOUT MATTERS BEING ESCALATED!!!