CREDIT MY ACCOUNT!!!

Item: Vodacom
Rating: 1
Author: Khothatso M

When I upgraded my contract I took up the insurance policy which I understand is administered by Finrite. I HAVE BEEN TRYING TO CANCEL THIS POLICY FOR 3 MONTHS. NOW THAT I'VE FINALLY HAD THIS CANCELLED, I STILL HAVEN'T BEEN CREDITED FOR THE BILLS SINCE THE REQUEST THIS IS OVER R900. AND IT STILL ISN'T BEING REFLECTED, AND I BET VODACOM WILL BE VERY QUICK TO DEBIT MY ACCOUNT. PLEASE THE PREMIUMS YOU'VE BEEN TAKING SINCE I ASKED FOR THIS POLICY TO BE CANCELLED (3 MONTHS AGO) and stop telling me about this matter being escalated.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

31 Dec 2021, 07:17

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply31 Dec 2021, 07:17

Official