GP
Gordon P
1 reviews | Active since Dec 2017
26 Jun 2021, 09:56
credit listing
I have just been informed that I am owing Vodacom the sum of R5152 and to my surprise Vodacom has never contacted me in regard to this Account NA033023 regarding the cellphone number ***. I called the number it does not exist and when I call their claim department they tell me that they cannot tell me anything about the cellphone number in question because it does not exist. Can someone please tell me what exactly is happening here because now this is affecting my credit record.
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Vodacom's replyOfficial
26 Jun 2021, 16:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jun 2021, 16:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GP
Gordon P's updateReviewer Update
02 Jul 2021, 17:39I must say that I am extremely disappointed with Vodacom and their legal team,now their incompetence has cause me big time.. Because of their incompetence I lost an opportunity to build my family a house. Now m told must wait for three months after I have sorted the issue of listing before I can apply for a loan again. How can you make such a big mistake and yet blacklist me when it was all your fault and to make matters worst I must wait again 21 days before my name can be cleared.. I am extremely disappointed..
GP
Gordon P's update02 Jul 2021, 17:39
Reviewer Update
I must say that I am extremely disappointed with Vodacom and their legal team,now their incompetence has cause me big time.. Because of their incompetence I lost an opportunity to build my family a house. Now m told must wait for three months after I have sorted the issue of listing before I can apply for a loan again. How can you make such a big mistake and yet blacklist me when it was all your fault and to make matters worst I must wait again 21 days before my name can be cleared.. I am extremely disappointed..