pT
patience T
1 reviews | Active since Oct 2019
03 Oct 2019, 19:19
Credit limit set without consent
Today at 4am received a message that my credit limit bar has been activated then suddenly I can't sms can't call nor can I access internet, this done without no consent from me. I called them the y lifted it, but only to my surprise it was activated yet again at around 18h00. No explanation has been given. Month end no withdrawal was processed this too without any explanation. I'm tired of this network provider always problems after problems it never ends. Still left with no explanation
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Replies (2)
Vodacom's replyOfficial
04 Oct 2019, 07:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Oct 2019, 15:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Oct 2019, 15:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,