Credit Limit set to R0.00

<p>We did an upgrade on our account as the 2 years’ contract was finished. They gave me a new phone and I advised them that I would like to stay on the same package as it was sufficient for us.</p> <p>A few days later my phone was useless as I could not call, SMS or browse the internet. I called customer service and they said that the contract was cancelled. I asked the consultant how come I got a new phone when I cancelled my contract. That is very nice of Vodacom to give phones away when cancelling a contract. </p> <p>Even though I have been a customer for over 10 years and never missed one payment, I had to provide bank statements, payslips etc. to get my account active again. I thought that all is fixed and life can go on. This was however not the case. Up until today, I still cannot make any calls, SMS or browse as my credit limit is R0.00. I log a call with customer service and they "unblock" the number and then I have a few minutes until the phone is a paper weight again.</p> <p>I had to drive to Vodaworld twice (130km one way) and still no joy.</p> <p>I got stuck on the side of the road and had to wait for the people at home to call me to find out why I am not home yet as I should have been home 3 hours ago. I was standing on the side of the road and being a target for either a high jacking, armed ******* or any event even worse. The only reason for me being on contract and not prepaid is that I can make calls when I want without any worries. </p> <p>I called customer care again and they said someone will call me tomorrow morning before 8:30am as the offices are closed now but they have escalated the call. The next day they did not call (not surprised at all). I went back to the vodashop and they were on the phone for more than 2 hours trying to sort out the issue. My phone was back to normal. yippee</p> <p>Oh no. Can it be? 2 hours later and my phone changed back into a paper weight. </p> <p>After driving to Midrand (520km for the 2 trips), 3 trips to our vodashop (40km), countless hours on the phone to customer service and my issue is still not resolved.</p> <p>Will Vodacom have the decency to call me back and say that my problem is fixed? Will Vodacom try and refund / make up for all the petrol money and hours on the phone? </p> <p>I am actually tired of all the screaming, fighting and frustrations going with this contract. Is this what I get for being a loyal customer for more than 10 years. </p> <p>My last reference number is 1- ********** 6082 if you are interested in helping</p>