1 reviews | Active since Apr 2016
Credit limit issue causing line to block
<p>On the 19th July both my data lines were blocked. I phoned Vodacom and was told it was due to moving over to the new billing system and they will sort the problem out. The next day it happened again. I had to phone again. Again I was told the same thing the credit limit. This has been happening every day this week. Today I phoned again and was told that the department the problem was sent to has not looked at it as yet. What is going on at Vodacom that a company as big as yours cannot sort out a simple problem. Today they unlocked the line again so I will have to phone back tomorrow. Please sort this out it is It the difficult. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
