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Elizabeth D

1 reviews | Active since Apr 2016

24 Jul 2016, 06:30

Credit limit issue causing line to block

<p>On the 19th July both my data lines were blocked. I phoned Vodacom and was told it was due to moving over to the new billing system and they will sort the problem out. The next day it happened again. I had to phone again. Again I was told the same thing the credit limit. This has been happening every day this week. Today I phoned again and was told that the department the problem was sent to has not looked at it as yet. What is going on at Vodacom that a company as big as yours cannot sort out a simple problem. Today they unlocked the line again so I will have to phone back tomorrow. Please sort this out it is It the difficult. </p>

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Replies (1)
Vodacom
Vodacom's reply24 Jul 2016, 18:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team