1 reviews | Active since Jul 2016

28 Jul 2016, 19:23

Credit Limit Bar - Softlock

<p>I read all the complaints on the site where everybody has the same problem of having received sms's at midnight or early morning stsing they have a Credit Limit Bar and their accounts have bee soft locked. The same thing happened to me and I spent valuable business hours making 3 calls to a useless call centre having to hold more than 10 minutes per call to no avail. I sent e-mails and still my account is locked while I am within my limit. It has come to a point where it seems the only way to deal with the incompetency of the cell service providers is to go to the public protector and insist that their liscences be revoked an be allocated to companies interested in providing a service. The Minister in a recent constitutional case defended these *********** service providers. When will the public be protected an defended against them an what about RESTORATIVE JUSTICE where the consumer is the victim and the fact that Vodacom clearly do not look after their customers.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Jul 2016, 05:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team