SR
Shaunette R

1 reviews | Active since Sept 2018

13 Sept 2018, 08:38

Credit limit bar / lines soft locked TERRIBLE SERVICE!!!!!!

I have a contract with Vodacom. A Flexi 110. I NEVER requested a credit limit bar on my account but still there is a limit on my account without me asking for it. It's been 3 days now that I have been trying to lift / remove this from my lines. I DON'T WANT THIS ON MY LINES ON MY ACCOUNTS ON ANYTHING!!!!!! Why can't anyone help me? I speak to a different consultant each and every morning because now every morning they lock my phones and AGAIN I need to phone ********** and ask for the limit bar to be removed and the lines to be unlocked. Also there was a transfer of ownership done on my line and the owner already paid for August but now after the transfer was done VODACOM charges me AGAIN for the part of August already paid for by the previous owner. Double charges - not getting credit on my account. All adding up to my ****** credit limit bar and locking my lines. Now not only do they lock my lines every morning - I phone they unlock it - Now you lock my lines again at 5 in the afternoon and then when I phone AGAIN you tell me sorry the technical team is not working anymore sorry but the lines can only be unlocked by them and phone again the next day. I'm fed up with your service. I've been with vodacom from 2001 a loyal customer but you're *****ing up now and losing my faith in you forever!!!!!

0
Replies (3)
Vodacom
Vodacom's reply13 Sept 2018, 09:15
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Sept 2018, 13:15
Official

Dear Shaunette

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team

SR
Shaunette R's update13 Sept 2018, 14:11
Reviewer Update
Thank you very much Marlin for your assistance with my issue. I'll wait 48 hours to see the problem resolved on my credit and my soft lock issues. I appreciate the fast assistance and the great explanations given which in the previous phone calls were a big issue and communication was poor and lacking detail. Hope to get this resolved this week.