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Nerosh N

1 reviews | Active since Feb 2017

06 Feb 2017, 20:53

Credit limit bar activated!!!-Vodacom

<p>I have been experencing this issue for some time now. I have seen many reviews about the problem anf frankly to see it still happening is a sign of utter disregard for customer service. I have been a loyal vodacom user for years but if they cannot provide a reliable service then a change may be needed. I have upgrade my wi-fi router and my cellphone contract and everything upgrade as normal until i received an sms from vodacom saying that my credit bar limit had be activated for what I do not know my account is not in arrears as I have a debit order. I have gone to the store twice now and they have removed it on the system but a few hours later and its back how must I not be able to use my phone or my wi-fi which has been paid until vodacom sort this problem out. Very disppointed in a brand I use to trust.</p>

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Replies (1)
Vodacom
Vodacom's reply07 Feb 2017, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team