RG
Roberto G

1 reviews | Active since Mar 2015

10 May 2017, 09:19

*** Credit Limit Bar!!!!?????

<p>I have two numbers on vodacom I've been having issues with since the 03-05-2017 which is shocking and pathetic. My account is fully paid and my credit is fine but now a credit limit bar has been set by vodacom which blocks my two numbers every day at 7pm. I have phoned your pathetic excuse of a customer care which can only unlock the numbers for a day until 7pm where its locked again. I have to phone every single day to unlock my numbers so I can at least use my phones. I want this credit limit bar off my account immediately!!! Im paying you guys every month just so you can block my numbers, this is ****ing bull****!! Whenever I phone the customer care its always the same ******* excuses, they have escalated the issue to the technical team saying they will sort the issue and nothing happens. I have been a customer now for a few years with no problems but now with this issue I am beyond shocked and really upset at this level of service. The way this is going seems no one at Vodacom gives a ****!!! PLEASE WAKE THE **** UP AND FIX THE ISSUE!!!!!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply10 May 2017, 10:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team