SS
Sian S

1 reviews | Active since Dec 2011

03 Mar 2017, 10:56

Credit Limit Bar

<p>I got a sms this morning saying that my credit limit bar has been activated...<br />never have i requested to have a credit limit bar put on my account as i am on a Smart S topup contract...<br />this it the second time in 8 months that this has happened to me and previously it took over 2 weeks to sort out.<br />i can not be without a phone for two weeks. <br />when i called the call centre they said it will take 24 hours to reverse, even though i never requested the credit limit..<br />why would i request a credit limit if i am on a top up contract!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2017, 11:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team