credit limit bar

I recently did a change of ownership of my account as well as an upgrade.

On Saturday evening I received an SMS telling me my credit limit bar has been activated and then my sim card was blocked. I am unable to make calls or send sms’s I have no access to my data either.

I raised this issue immediately with vodacom and they said it takes 24 hours to fix. I am still sitting without a working phone. I use my phone for work and this has obviously effected me hugely.

I have phoned about 5 times as well as gone into the vodacom shop where I did the change of ownership and upgrade. The lady at the vodacom shop on Simmonds has tried her utmost best to assist me but with no success as vodacom themselves have no idea who is responsible for fixing this issue.

The service is disgusting. It has been 72 hours and still no one has been assigned to my issue that was supposedly meant to be resolved in 24 hours.