Credit limit

<p>Since 5 May 2017, Vodacom has been locking my phone/sim everyday due to a credit limit being reached. I am on a Top Up Contract and it is impossible to reach a limit. I am a medical doctor and colleagues have been unable to reach me in hospital due to this. </p> <p>I have been calling everyday, for 14 days to try and solve this problem. 2 or 3 service requests have been activated, but the same story that it has been solved or that someone is looking at it is being told. My phone still keeps on locking everyday.</p> <p>On trying to solve this, I have tried phoning different departments but no one can help me. Upon trying to escalate the issue, staff tell me I can't because a dealer needs to.phone. I work shifts and cannot just get to a dealer during office hours.</p> <p>This is getting ridiculous. I need to fix this!</p>