AJVV
Andries Janse Van Vuuren

1 reviews | Active since Nov 2016

14 Nov 2016, 15:37

Credit Limit

<p>I have upgraded my phone and change the package to a TopUp. Now on the 11 November my account is suspended. When i phoned vodacom customer care they said that there is a credit limit on my account and need to speak to account to lift the credit limit. After i have talked to accounts they said my account is fine and the credit limit is lifted. Is should be fine within 24 hours. This was on Friday the 11 November 2016.</p> <p>When I phoned them again today because the matter is still not resolved, they said at accounts that they cannot lift the credit limit, and need to speak to customer acquisitions, wich is impossible to speak to as they has for a number that I do not have. This is the fist time that I have a issue with vodacom but now it seems that it will be a impossible task to sort this out over the phone. Is there any other means to contact who ever to sort out this issues, other then going to vodacom head office my self.</p>

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Replies (2)
Vodacom
Vodacom's reply15 Nov 2016, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Nov 2016, 13:09
Official

Good Day Mr Andries Janse Van Vuuren

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre