Credit Health risk

if I could give zero stars I honestly would. Vodacom mishandled my private information by sharing it with a third-party service provider. That provider then listed me with the credit bureau for being in arrears with a balance of just R1, reportedly overdue for 11 months. I have repeatedly requested Vodacom to close this account, and while they assured me it was closed, it still appears on my credit profile with an unfavorable status. It seems Vodacom is unable to resolve this issue, as the account listed is linked to the third-party provider, despite the contract being initiated with Vodacom. I settled the account in July 2023, yet, as of 2025, it is very much still active on my credit profile.