Credit from upgrade not happening

Item: Vodacom
Rating: 1
Author: Samantha W

I have been battling to get back money from. An upgrade that was canceled in October 2024. After many calls I have to explain everything again. And a new call must be logged. When I follow up they have to look at everything again and then it gets escalated. I am just not getting anywhere. Had to wait 14 working days and again I am back at square one.

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Replies (1)

Vodacom's replyOfficial

16 Jan 2025, 08:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply16 Jan 2025, 08:24

Official