Credit DUE for Insurance payed

Vodacom Insurance

Good day Vodacom,

I have queried this before as to why I am paying double insurance on my cell phone number and was advised that should anything happen to the previous phone I know that it was covered. I did not like the response but chose to let it go. Now since my previous phone's screen cracked I called in wanting to know if the insurance will pay for it and was advised that I have been incorrectly been paying double insurance?? I was advised that I cant pay double insurance on the same number and that the request will be escalated for a credit. Again I called in yesterday wanting to find out if the credit has been processed and was advised that it could take up to 2 months before its sorted?? Unfortunately I cannot wait two months I need to be reimbursed with the funds so that I can go and fix my phones screen. What will happen if I cut my finger while using the broken screen will you be liable for my medical expenses? I'm tired of constantly fighting with you guys and need this resolved ASAP!