CREDIT DISPUTE

I am extremely frustrated with Vodacom and honestly don’t know who to contact anymore to get their incorrect information removed from my credit report. I had a contract with Vodacom, and although I fell behind on payments, I eventually settled the account almost two years ago.

However, earlier this year I discovered that my credit report still shows that I owe Vodacom. I contacted their customer service, and after being transferred to the debt collection department, a representative confirmed that my account is fully paid and cleared. He advised me to wait a month for the update to reflect on my credit score.

It has now been over two months, and nothing has changed. My credit report still shows the same incorrect information. I called Vodacom again, and this time I was told there’s nothing they can do to assist me.

This is unacceptable, and I urgently need this issue resolved.