TC
Tracy C
1 reviews | Active since Jun 2018
18 Mar 2023, 10:42
Credit denied
We are so tired of Vodacom and there customer service. We cancelled the auto data in Jan and queried a high acc in Jan They gave us a credit of over R3000. Come Feb there is an amount of R2471 for auto data which was cancelled 😡 we disputed this now in march the 8th and now get told they can't give us another credit why as the auto data was cancelled 😡
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Replies (2)
Vodacom's replyOfficial
19 Mar 2023, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Mar 2023, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Mar 2023, 09:30Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you reached out to our team via Facebook. Based on the feedback provided, our team made contact with you and provided feedback on your request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you reached out to our team via Facebook. Based on the feedback provided, our team made contact with you and provided feedback on your request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Mar 2023, 09:30
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you reached out to our team via Facebook. Based on the feedback provided, our team made contact with you and provided feedback on your request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you reached out to our team via Facebook. Based on the feedback provided, our team made contact with you and provided feedback on your request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team