Hellopeter
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RF
Ricado F

1 reviews | Active since Aug 2016

16 Apr 2018, 13:42

Credit Criteria Not Met - Require Clarity

Good day, I've app**** for a Vodacom contract and was declined on Saturday the 14/04/2018. The lady who assisted me at the Tygervalley branch told me it was due to not meeting the credit criteria. I would just like to inquire as to what the credit criteria is? What does it entail? As the reason provided is very vague. I am permanent, I have a good credit profile according to Clearscore. My income is R12000.00 Gross. I have one loan with an installment of less than R2000.00 I have been paying all my accounts on time for the time that I have it. I am in no way over indebted. So I just want to get clarity as to what the credit criteria is. You can contact me via email at ********** Regards,

0
Replies (8)
Vodacom
Vodacom's reply16 Apr 2018, 13:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RF
Ricado F's update17 Apr 2018, 09:15
Reviewer Update
Good day, Kindly be advised that I do not see the need to provide you with any of the other details as you should have it on the system. I purely want a valid reason for the decline as Game Tygervalley failed to provide me with the information required. I also believe that you have my ID number as I provided it in the query that was logged on Hello Peter. Should I not get a valid response before COB than I would have no alternative to take the matter further. Please don’t reply with a systematic response. Your response would be highly appreciated.
RF
Ricado F's update18 Apr 2018, 14:05
Reviewer Update
I have given you until COB yesterday and you failed to give me a proper answer to a simple question. Now I am forced to escalate the matter. Can someone at management level please contact me either via this website and/or email?
RF
Ricado F's update19 Apr 2018, 13:53
Reviewer Update
Wow! really? No f*cking one has taken the initiative to contact me with a valid explanation. What the heck is wrong with these people?
Vodacom
Vodacom's reply07 May 2018, 11:21
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

RF
Ricado F's update07 May 2018, 13:26
Reviewer Update
Good day, Could you please tell me how a matter can be closed without being resolved? Your urgent feedback would be highly appreciated.
Vodacom
Vodacom's reply09 May 2018, 12:19
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic

RF
Ricado F's update09 May 2018, 12:48
Reviewer Update
Good day, I was at the store and was advised that all the documents were provided, but that I was declined due to minimum requirements not being met. My question to them was “what exactly is the minimum requirement/s?” they could not answer me and referred me to Vodacom. I have been trying to resolve this matter with Vodacom, but they seem unable to assist me on advising what the minimum requirement/s is. Vodacom has set this standard of the supposed (minimum requirement) and as a consumer I feel that I have a right to know why I have been declined (which minimum requirement/s were not met.) According to the National Credit Regulator (NCR), consumers have rights in terms of the National Credit Act (NCA) to: • Apply for credit. • Know why credit was declined. • Receive information and documentation in their preferred official language. • Receive information and documentation in simple and clear language. • Get documentation in their preferred delivery manner. • Receive statements without charge. • Receive their free credit report once a year from a registered Credit Bureau, and if evidence is available, question/dispute incorrect information. • Privacy. • Apply for debt review/management/counselling. Your feedback in regards to the above would be highly appreciated.