CREDIT CLEARANCE CERTIFICATE FOR A SETTLED ACCOUNT

I am not satisfied with Vodacom. After I have settled my account with Vodacom, they were supposed to send confirmation to the Credit Bureau that I no longer owe them and my account is settled but they failed. I only realised when I recently app**** for a loan that the Vodacom account still appears on my credit profile as a default. I approached their Branch and the promised to sort this matter within 7 days but to this day I still have not heard anything from Vodacom. I just want to request Vodacom to please assist with a clearance certificate from the Credit Bureau so that I can be able to apply for a loan and continue with my life as I don't owe Vodacom any cent and my name should have been cleared a very long time ago should it not have been by their incompetence. PLEASE VODACOM A NEED A CLEARANCE CERTIFICATE FROM THE CREDIT BUREAU AS PER YOUR PROMISE THAT YOU WILL SORT THIS OUT WITHIN 7 FROM THE DATE I APPROACHED YOUR BRANCH. AND THAT WAS ON THE 4TH OF OCTOBER, IT IS THE 21ST TODAY BUT IS STILL HAVE NOT HEARD ANYTHING FROM YOU GUYS.