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Byron K

1 reviews | Active since May 2011

13 Jan 2021, 08:31

Credit Card purchases through Vodacom App are terrible!

I have tried for many months to purchase promotions through the Vodacom app using a credit card and all have failed. On Monday, 11 Jan 2021 I tried again but failed once more except this time, it has record of my purchase in my purchase history, and the funds have been deducted from my bank account but the data does not appear in my balances. I have tried to contact support through many channels but whatever number I call, it ends up putting me through to Tobi (bot chat) which cannot help me. Please resolve this issue for me! Order number E***4

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Replies (2)
Vodacom
Vodacom's reply13 Jan 2021, 08:50
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
BK
Byron K's update18 Jan 2021, 14:09
Reviewer Update
Hi Vodacom,

I have not yet been contacted to resolve the issue. At this point, it is blatant ******* and no channel is helping me resolve this issue. Either refund me the R259 or assign the data to my account but please don't just rob me of my money! My number is *** and my order number is E***4