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Ciska P

1 reviews | Active since Dec 2016

01 Jan 2017, 10:41

Credit card payment

<p>I have signed a legal contract with Vodacom to pay my bill with my credit card every month. When my credit card expired recently Vodacom refused to allow me to pay with my credit card any longer. I lodged a complaint with Hello Peter after which Vodacom contacted me back and updated my credit card with the new expiry date. It was confirmed that they will deduct again from my credit card every month. The payment on 1 January 2017 was once again rejected.</p>

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Replies (5)
Vodacom
Vodacom's reply01 Jan 2017, 11:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CP
Ciska P's update03 Jan 2017, 20:10
Reviewer Update

Dear Sir

Nobody from Vodacom has contacted me yet. I am worried that my cellphone will be cut off.

CP
Ciska P's update07 Jan 2017, 10:14
Reviewer Update

I got this message on my cellphone today, (so I take it my credit card payment has still not gone through)

Vodacom :) Life is hectic, so avoid phone calls and SMS "PTP" to 31050 if a full payment of R986.99 will be paid to your vodacom account within the next 5 days

CP
Ciska P's update08 Jan 2017, 12:16
Reviewer Update

Today I received this notice:

Vodacom Notice: You can now arrange payment on your arrears amount by dialling *111*505# from your handset. Power to You.

CP
Ciska P's update15 Jan 2017, 06:30
Reviewer Update

After a month still not resolved!!!!!