BD
Beryl D
1 reviews | Active since Jan 2018
20 Dec 2020, 14:28
credit card debit no bundle top no customer service.
For all the times Vodacom encourages us to make airtime and bundle purchases using our credit card you would think the system works. I just paid R159 with my card and bundle is nowhere to be found but the money has been deducted from account. I can't get hold of customer and I was disappointed to learn that the chat bot said talking to a customer is not available for prepaid customers...its said because i have been with Vodacom for years...please resolve this
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Dec 2020, 23:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Dec 2020, 23:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BD
Beryl D's updateReviewer Update
22 Dec 2020, 16:57This is really upsetting no one called me I had to call multiple times only to be to spend my airtime to confirm with my bank that the money was in fact deducted from my bank which they did now I am being told to go to a Vodacom store with my bank statement, what guarantees do I have. Please stop promoting a system that is failing you which is a credit card top up. I must now spend more to redeem what I payed for ...I have been with Vodacom for years but after this im no longer sure if it is worth remaining loyal...Beryl *** you can verify my number
BD
Beryl D's update22 Dec 2020, 16:57
Reviewer Update
This is really upsetting no one called me I had to call multiple times only to be to spend my airtime to confirm with my bank that the money was in fact deducted from my bank which they did now I am being told to go to a Vodacom store with my bank statement, what guarantees do I have. Please stop promoting a system that is failing you which is a credit card top up. I must now spend more to redeem what I payed for ...I have been with Vodacom for years but after this im no longer sure if it is worth remaining loyal...Beryl *** you can verify my number