TE
Tonie E
1 reviews | Active since Jan 2019
06 Sept 2020, 16:01
Credit Bureau update
Good Day
I have settled my account in 24 July already Vodacom only sent my paid up letter 19 Aug after numerous calls.
Now on the 6th of September my account still shows against my credit record and has not been updated.
I have emailed your Legal department and was informed my account would be updated by 4th September as it takes 14 days still no luck of being updated Ref : EC-1Z2V-228SN1 ***-9
Can i please speak to someone that is willing to assist me ??
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Replies (2)
Vodacom's replyOfficial
07 Sept 2020, 07:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2020, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tonie E's updateReviewer Update
07 Sept 2020, 10:04Reply from your Legal department again closing a ticket without confirming if everything has been resolved!!!! Totally unacceptable !!!!
"Dear Customer,
Your service request no. EC-1Z46-3JE9AB has been closed"
"Dear Customer,
Your service request no. EC-1Z46-3JE9AB has been closed"
TE
Tonie E's update07 Sept 2020, 10:04
Reviewer Update
Reply from your Legal department again closing a ticket without confirming if everything has been resolved!!!! Totally unacceptable !!!!
"Dear Customer,
Your service request no. EC-1Z46-3JE9AB has been closed"
"Dear Customer,
Your service request no. EC-1Z46-3JE9AB has been closed"