SS
Siphindile S

1 reviews | Active since Mar 2013

06 Nov 2018, 16:26

Credit Bureau threats after YOUR ********** ACTIONS.

Please make me understand how I received a warning letter threatening me about being listed on the credit bureau for a ***** case I started trying to get solved in MAY 2018. I do NOT have the handsets nor sim cards that were **********ly taken out on my name - what are these amounts that keep accumulating on my account?? I expressed that I no longer wanted anything to do with you and that I want the contract cancelled - which I was assured of. So how am I being threatened with non-payment letters? I told the consultant in August that I was happy for any outstanding amount to be collected from my account for the contract that belonged to me and nothing more - so I really am failing to understand these statements I keep receiving and now this warning later. I refuse to be held accountable for YOUR mistakes and in the process have my life interrupted and consistently inconvenienced. I spoke about having issue with my credit record being impacted and after this the unauthorised debits stopped, low and behold you are acting like I stopped paying. This was an inside job from one of your stores and I'm still dealing with the repercussions months later. I was a loyal PAYING customer month on month until this ***** issue - which mind you started right towards the end of my contract. Frankly I AM TIRED of this back and forth. FIX THIS VODACOM and stop *****ing over paying customers.

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Replies (2)
Vodacom
Vodacom's reply06 Nov 2018, 19:52
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply07 Nov 2018, 17:50
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team