Credit Bureau not updated for Paid Up Account

Item: Vodacom
Rating: 1
Author: Adarsh S

My fibre account was settled on the 1st November 2024, I also received my paid up letter yet my account still reflects as arrears on the various Credit Bureaus.

I have also requested that this be updated on many occasions by emailing Ashe-Leigh Brown who is the Executive Client Liaison Officer however I have not received any responses.

Can this be rectified urgently?

Helpful (0)

Replies (1)

Vodacom's replyOfficial

31 Jan 2025, 09:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply31 Jan 2025, 09:02

Official