Credit Bureau Listing- In error

In April 2017, Vodacom charged my account with an additional R100, I reversed the full amount from my bank and paid the monthly fee to Vodacom directly.

Since the charge was done in error on their side, they subsequently charged me an additional R100 for the debit oder returning.

I followed up on 3 occasions, visited 2 branches to sort out the matter. Vodacom sent a demand letter from the ‘collections manager’ stating i have 7 days to pay.

15 days later there was credit note against my account.

I have now been denied a contract since Vodacom listed me at the Credit Bureau. I even received confirmation on the 18/11/2017 the account was paid in full by Vodacom and it will reflect with the Credit bureau in 7 days.

I have been denied a contract with FNB, now having to wait 2 months for the flag on my account to pass. All thanks to mismanagement and poor customer relations from Vodacom.